Return policy Passer au contenu


Products are eligible for a refund within ten (10) days of purchase (or date of shipment for online orders) and an exchange within ten (10) days
purchase (or shipping date for online orders). In the case of a request for refund, 
the file will be analyzed according to the value of the product, (ex: more than $ 150)
 and the reason Upon return, our staff will then make a decision.

The product must be in its original condition at the time of purchase and possess all packaging, accessories, manuals and other items supplied by the manufacturer.
 If there are missing items to an order returned, it may be refused or the value of the items missing will be deducted from the total amount of the credit.
 Returned goods that are open may be subject to a restocking fee (of a minimum of 25%), depending on its 
condition general. And 30% after 40 to 60 days.

No exchange or refund will be accepted on special orders or Custom order ( cut products).

No exchange will be accepted on defective products after thirty (30) days. On the other hand all products come with a full manufacturer's warranty.

No refund on a purchase order signed and accepted by the customer.
No refunds or exchanges on products after installation errors

All products are the responsibility of the customer to be verified upon delivery, any errors must be notified within 5 to 10 days of delivery. 
After 10 days no refunds or exchanges will be given and Bollard Canada Inc will not be responsible for replacements of products not declared before this period.

Your name, address, telephone number and signature may be required for verification purposes and security for returns and exchanges. Valid identification may be

Returns accompanied by the original invoice will be refunded with the same method of original payment. 
Purchases made in cash will be refunded in the form of cheque. Returns that are not accompanied by the original invoice may be 
refused or delivered in the form of store credit. Store credit will be issued for returns of merchandise originally purchased through a gift card or gift receipt.

Direct purchase or contractors: returned purchases will have a restocking fee of 25% Minimum, plus any other fees related to the transaction.

Product Warranty:
Bollard Covers are guaranteed 5 year on color and UV, the warranty is 100% applied to the
first year and then calculated according to the years of wear and tear, 
replacement costs and
delivery could thus be applied to your replacement.
All other Bollard Canada Inc. products are guaranteed for 1 year,
 delivery charges may be applied during exchange or replacement.