BOLLARD CANADA SHIPPING POLICY
SHIPPING TERMS & CONDITIONS
Bollard Canada Inc.
Last Updated: 2026
These Shipping Terms & Conditions apply to all purchases, deliveries, freight shipments, pickups, and transportation services associated with products sold by Bollard Canada.
By placing an order with Bollard Canada Inc., the customer agrees to the following shipping policies and conditions.
1. SHIPPING AREAS
Bollard Canada Inc. currently ships throughout Canada.
Shipping availability, delivery methods, and freight pricing may vary depending on:
- Product dimensions
- Product weight
- Delivery location
- Freight accessibility
- Residential or commercial destination
- Remote or rural areas
Certain oversized or custom products may require special transportation arrangements.
2. SHIPPING TIMES
Estimated shipping times provided by Bollard Canada Inc. are approximate only and are not guaranteed.
Delivery times may vary due to:
- Product availability
- Manufacturing schedules
- Freight carrier delays
- Weather conditions
- Customs or transportation issues
- Seasonal demand
- Remote delivery locations
Bollard Canada Inc. is not responsible for delays caused by third-party carriers, weather conditions, strikes, transportation interruptions, or events beyond our control.
3. FREIGHT & PALLET SHIPMENTS
Many products sold by Bollard Canada Inc. are shipped by:
- Freight carrier
- LTL transport
- Pallet shipment
- Commercial transport truck
Customers must ensure that the delivery location is accessible for freight delivery.
For commercial deliveries, customers are responsible for advising Bollard Canada Inc. if the location includes:
- Forklift access
- Loading dock access
- Restricted access
- Narrow roads
- Height restrictions
- Limited unloading areas
Customers must clearly indicate before shipment whether they have:
- A loading dock on site
- A forklift on site
- Appropriate unloading equipment available
Construction site deliveries require special handling and coordination.
For deliveries made directly to construction sites:
- Customers must have a forklift or suitable unloading equipment available on site to unload products safely from the truck
- Customers are responsible for coordinating unloading operations at the job site
- Additional construction site delivery charges of $100.00 may apply
- If no unloading equipment is available upon delivery, additional waiting time, redelivery, liftgate, crane, or handling charges may be billed back to the customer
Bollard Canada Inc. and freight carriers are not responsible for unloading heavy products without proper site equipment.
Additional charges may apply for:
- Tailgate service
- Residential delivery
- Appointment delivery
- Remote area delivery
- Re-delivery attempts
- Special handling requirements
- Construction site deliveries
Tailgate or liftgate fees may vary depending on the freight carrier and location.
4. CUSTOMER RESPONSIBILITY DURING DELIVERY
Customers are responsible for inspecting all shipments immediately upon delivery.
Before signing for delivery, customers must:
- Verify quantities
- Inspect packaging
- Check for visible damage
- Confirm product condition
If damage is visible:
- The customer must note the damage on the delivery receipt
- Photos should be taken immediately
- Bollard Canada Inc. must be notified within 24 to 48 hours
Failure to report freight damage within the required time period may result in denial of claims.
5. LOST, DAMAGED, OR DELAYED SHIPMENTS
Bollard Canada Inc. is not responsible for:
- Freight carrier delays
- Lost shipments caused by carrier errors
- Weather-related transportation delays
- Delivery interruptions beyond our control
However, Bollard Canada Inc. will make reasonable efforts to assist customers with freight claims and transportation issues.
Claims for damaged freight may require:
- Delivery photos
- Packaging photos
- Signed delivery receipt
- Carrier inspection reports
6. FAILED OR REFUSED DELIVERIES
If a shipment is refused by the customer or delivery cannot be completed due to:
- Incorrect delivery information
- No access to the delivery location
- Lack of unloading equipment
- Customer absence
- Refused shipment
the customer may be responsible for:
- Re-delivery charges
- Storage fees
- Return freight charges
- Administrative fees
- Restocking fees
Custom or special-order products may not be eligible for cancellation or return after shipment.
7. CUSTOMER PICK-UP
Pick-up by appointment only.
📍 3405 Boul. Losch, Saint-Hubert, QC, Canada
☎️ 1-800-791-0163
⚠️ PICKUP CONDITIONS
- Products are provided loose unless otherwise specified
- Products are not boxed, wrapped, or palletized unless agreed in advance
- Customers are responsible for bringing appropriate transportation equipment
- Customers are responsible for properly securing all products during transport
- Bollard Canada Inc. is not responsible for damage occurring after products leave our facility
- Customers must verify quantities and product condition before departure
- Additional packaging, palletizing, wrapping, or loading services may be subject to additional charges
8. SPECIAL ORDER & CUSTOM PRODUCTS
Custom-made, fabricated, modified, or special-order products may require extended production and shipping times.
Estimated lead times are approximate and may vary depending on:
- Manufacturing schedules
- Material availability
- Production volume
- Galvanizing schedules
- Freight coordination
Shipping dates for custom products are not guaranteed.
9. WINTER & WEATHER CONDITIONS
Bollard Canada Inc. operates in Canadian climate conditions where severe weather may affect:
- Freight schedules
- Road accessibility
- Shipping timelines
- Delivery safety
Winter storms, snow conditions, flooding, and transportation disruptions may result in shipping delays beyond our control.
10. SHIPPING ACCURACY
Customers are responsible for ensuring that all shipping information provided is accurate, including:
- Delivery address
- Contact information
- Site accessibility
- Delivery instructions
Additional fees resulting from incorrect information may be charged to the customer.
11. SHIPPING COSTS
Shipping costs are calculated based on:
- Weight
- Dimensions
- Delivery location
- Freight classification
- Shipping method
Certain oversized or heavy products may require custom freight quotations.
Shipping charges are non-refundable unless otherwise approved by Bollard Canada Inc.
12. LIMITATION OF LIABILITY
Bollard Canada Inc.’s responsibility for shipped products ends once the products are transferred to the freight carrier or picked up by the customer.
Under no circumstances shall Bollard Canada Inc. be liable for:
- Indirect damages
- Lost profits
- Project delays
- Installation delays
- Business interruptions
- Third-party costs related to shipping delays
Maximum liability shall not exceed the original purchase value of the products.
13. POLICY MODIFICATIONS
Bollard Canada Inc. reserves the right to modify these Shipping Terms & Conditions at any time without prior notice.
Updated policies become effective immediately upon publication.
CONTACT INFORMATION
Bollard Canada Inc.
📍 3405 Boul Losch
St-Hubert, Québec
Canada
📞 1-800-791-0163